3D Coaching and Development

Case Study - Senior Team Coaching

Business Objective/Need

The senior team of a major UK finance company needed to improve interpersonal relationships and identify ways to increase incremental capacity.

Background

The team members were experienced and talented with a variety of different personalities and approaches. There had been significant changes of personnel within the team, which had undergone a programme of change focussing on performance, behaviours and organisational culture. It was proving less easy to make the next incremental step in team and, therefore, business performance.

Intervention/Solution

The subsequent intervention worked in five discrete stages:

• One to one interviews with all team members to establish and collate different perceptions of the current reality, desired future state and potential obstacles to change. (One day)
• Programme design and client buy-in based on one to one conversations, business drivers and measurement of ROI. (Two days)
• Residential team coaching programme to achieve objectives derived as a result of one to one interviews. (Three days)
• Integration back into the business through clear alignment with in-house support and potential follow up day. (One day)
• Evaluation of impact of programme on individual/team performance subject to clear measure being agreed up front.

Outcomes

Outcomes from the programme included a clear set of vision and values for this team, 19 agreed ways in which to increase incremental capacity and a new, shared understanding of the leadership relationship that the Director had with each of his collegues. Follow-on team coaching will happen to support the change process and help overcome new challenges as they occur.